UmrahManager
For Umrah & Hajj agencies

Run your agency
without the chaos.

Sign-ups, customers, trips, passports and payments in one system — with a dedicated portal for every pilgrim. No more Excel and WhatsApp chaos.

Start 30 days free →Book a call
al-hidayah-reizen.umrahmanager.app / dashboard

Dashboard

2
AR

Try it yourself — open a trip or customer:

Wednesday 17 June

Assalamu 'alaikum, Bilal

in your dashboard

Numbers — this month

Trips this period

3

48 participants total

Revenue

€ 45.200

paid

Costs

€ 12.800

entered

Margin

€ 32.400

€ 675/person

Upcoming trips

View all →
UMRAH

Ramadan 2027

Departure 12 mrt 2027
12 / 20 customers
HAJJ

Hajj 2027

Departure 24 mei 2027
18 / 40 customers

Before & after

How do you handle this today — and how with UmrahManager?

The daily frustrations from your work. Open up whatever you recognise.

Excel + WhatsApp
~10 min × 30 customers = 5 hours
  1. 1Opening WhatsApp late at night
  2. 2Typing the same explanation you typed last week
  3. 3Or sending a YouTube link
  4. 4The next customer asks the same thing tomorrow
UmrahManager
your attention: 0

Ask away

Type your question — answer comes instantly from your own knowledge base. If in doubt we forward it to the right colleague.

You asked

How do I do tawaf? And from which corner do I start?

Answer

You start at the corner with the black stone (Hajar al-Aswad), with the Kaaba on your left. Make 7 rounds clockwise.

Example customer card

This is what one customer looks like in your dashboard.

No more scattered folders or tabs — everything you track per customer, on one card.

al-hidayah-reizen.umrahmanager.app / customers / ahmed-benali

← Back to customers

3
AR
AB

Ahmed Benali

Booked

Added on 12 May 2026

Edit details
Confirm package
StageBooked
Portal invitation
Delete

Recent activity

Live

  • Passport scan uploaded

    2 hours

  • Package confirmed — Premium Umrah

    yesterday

  • Question answered automatically

    2 days

  • First login to portal

    3 days

Checklist

7 / 11 klaar

  • Passport number

  • Passport validity

  • Passport scan uploaded

  • Visa

    Requested · awaiting decision

  • Linked to a trip

  • Fully paid

  • Flight ticket

    Follows 14 days before departure

  • Room assignment

    No room assigned yet

  • Emergency contact

  • Medical report

    Optional — only if relevant

  • Vaccination

    ACWY proof uploaded

Contact details

Email

ahmed.benali@gmail.com

Phone

06 12 34 56 78

Nationality

Moroccan

Address

Sportlaan 22

3851 CD Ermelo

Personal

Gender

Male

Date of birth

14 March 1992

Passport

NXX847362

Valid until 22 Nov 2030

Package & invoice

Premium Umrah 10 days

Confirmed on 12 May 2026

€ 2.450,00

  • ROOMTwin room+ € 200,00
  • MEALHalf board+ € 150,00

Invoice 2026-0006

€ 2.450,00

Paid

Registration

Contact consent

Yes, may be reached by phone or email

Preferred time

Preferably evenings after 19:00

Terms accepted

12 May 2026

Emergency contact

Name

Aisha Bouchikhi

Wife

Phone

06 21 88 44 90

Visa

Requested

Diet & allergies

Lactose intolerant — please plant-based milk at breakfast.

Family members

  • AB

    Aisha Bouchikhi

    Wife

    Same trip
  • IB

    Ibrahim Benali

    Son · 8 years

    Same trip

Preferences

Room preference

Twin room

Seat preference

By the aisle

Been before

Yes, in 2019

Wheelchair needed

No

Documents

  • paspoort-ahmed.pdf

    2.1 MB · 12 mei

  • acwy-vaccinatie.jpg

    480 KB · 14 mei

  • visum-aanvraag.pdf

    1.4 MB · 15 mei

  • Flight ticket

    follows 14 days before departure

Internal notes

Staff only — the customer does not see these.

  • Would like a room next to Aisha — arranged via rooming.

    Moustafa · 14 May

  • First umrah, asked for extra guidance on ihram. Send ritual video.

    Moustafa · 12 May

Customer questions

  • where is my hotel?

    Answered automatically5 hours ago

  • how many km from my hotel to masjid nabawi

    Answered automaticallyyesterday

  • how do i do tawaf

    Answered automaticallyyesterday

Mail history

  • Welcome + portal link

    12 May

    Welcome with us — log in to your portal

  • Invoice sent

    12 May

    Your invoice for Umrah July 2026

  • Deposit received

    17 May

    Thank you — deposit received

Trips & Bookings

UMRAH

Umrah July 2026

10 Jul 2026 — 17 Jul 2026

Payment

Paid

€ 2.450 / € 2.450

Payment schedule

Deposit (25%)

Due 25 May 2026

€ 612,50

Paid ✓

Remaining balance

Due 10 Jun 2026

€ 1.837,50

Paid ✓

No room assigned yet
  • Personal details, passport & validity
  • Visa status kept live
  • Payments, instalments & invoices
  • Package & chosen options (room, meal, transport)
  • Documents — passport scan, vaccination & visa
  • Ready-to-depart checklist per customer
  • Family members linked to each other
  • Emergency contact, diet & allergies
  • Preferences — room, seat, wheelchair
  • Recent activity live: uploads, payments, logins
  • Internal notes for your team (the customer never sees them)
  • Customer questions answered automatically 24/7
  • Full email history per customer
  • Linked trips with payment schedule

The other side

This is what your customer sees.

Your customers get their own portal with your logo and colours — four moments in their journey, in one place.

1. Sign-up

Customer fills in the form

A structured intake form — passport, preferences, contact details. No more scattered WhatsApp messages.

9:41
AR

Al-Hidayah Reizen

Customer portal

Who are you?

First name *

Aisha

Last name *

El Amrani

Email *

aisha@email.nl

Phone *

06 12 34 56 78

Contact

May we contact you by phone or email?

Yes
No
That's all we need for now. You can fill in the rest later, at your own pace, through your portal, in shaa Allah.
Additional details (optional)+ open
I have read and agree to the terms of Al-Hidayah Reizen. *

2. Book & pay

Customer picks a package, gets an invoice

The customer builds their own package with add-ons (Makkah hotel, extra baggage, etc.). The invoice is emailed automatically, paid by bank transfer.

9:41
AR

Al-Hidayah Reizen

Customer portal

Which trip?

Ramadan 2027

12 March — 26 March 2027

Hotel Hyatt · Dar Al Eiman

from

€ 2,250

Build your package

Room

Choose one

Four-person room

included

Two-person room

+€ 600

Transport

Optional

Private bus to the airport

+€ 150

Total

€ 2,400

Deposit 25%: € 600

3. Customer portal

A mini-app of their own

Click around — this is the real portal

A branded portal with your logo and colours — a travel companion that instantly shows customers this agency has it together.

  • Countdown to departure + full trip info (hotels, flights, gate, room)
  • Build the package themselves with add-ons — and pay the invoice online
  • Upload passport & documents, automatically in your dashboard
  • Follow visa status live
  • Payment status and instalments clearly in view
  • A tick-off packing list + day-by-day itinerary
  • Du'as, talbiyah, rituals and practical trip info in one place
  • Keep their own intention and du'a requests privately
  • Print a travel bundle + baggage QR label for on the road
  • A direct line to the guide via WhatsApp
  • Questions answered 24/7 from your knowledge base
  • Can ask questions anonymously (sensitive questions)
9:41

Assalamu ‘alaikum, Aisha

Your portal at Al-Hidayah Reizen.

Welcome Aisha, in sha Allah your trip will be a blessed experience. We are here for all your questions.

— Al-Hidayah Reizen

57

days until departure

Ramadan 2027 · 12 March

What would you like to do?

Your guide

Ustadh Omar

Send a WhatsApp message

Ready for departure

4 / 6 ready

Passport number

Passport scan uploaded

Visa

Requested · awaiting decision

Emergency contact

Room assignment

Fully paid

Remaining balance before 1 March

4. Asking questions

Smart assistant or your team

Simple questions are answered instantly from your knowledge base. Personal questions reach your team — no more WhatsApp overload.

9:41
AR

Al-Hidayah Reizen

Customer portal

AE

Ask away

Type your question — the answer comes instantly. If in doubt, we'll forward it to the right colleague.

E.g. What is in my hotel room? Or: How do I perform tawaf?

Max 10 questions per hour.

Your earlier questions

How many km from my hotel to the Haram?

Answer1d ago

Hotel Hyatt is ~280 m from the Masjid al-Haram, in sha Allah. About a 5-min walk.

What should I wear in ihram?

Agency has answered2d ago

The customer portal works on desktop, tablet and mobile.

One system

UmrahManager replaces your whole stack

What you use now

  • Excel sheets
  • WhatsApp groups
  • Word invoices
  • Google Drive folders
  • Loose emails
  • Paper packing lists

UmrahManager

One system that replaces all of this

One login, one overview, everything together — for you and your customers.

Customers & CRM

Everything about one customer in one place: passport, payments, documents and family.

Trips & packages

Hotels, flights, day programme and packages — everything per trip in one place.

Visa & documents

Status per customer, auto-email on approval, scans safely encrypted.

Rooming & travel documents

Rooms allocated; manifest, dossier and hotel list always with you — in the app and as a print for the road.

Payments & invoices

Invoices and reminders on autopilot — VAT-correct and ready for your bookkeeping.

Smart assistant & inbox

Customer questions answered 24/7 from your knowledge base; the rest in one inbox.

Insight & figures

Revenue, costs and margin per trip — plus what needs your action now.

Email on autopilot

Reminders, countdowns and retention emails — works while you sleep.

Sales & pipeline

From interested to booked — every lead clearly laid out in your pipeline.

Fully your brand

Your logo, colours and own subdomain. Invoices and emails go out in your name — not ours.

Smart QR luggage label

If a suitcase goes missing, a scan brings it back to the hotel via your agency. Something Excel can never do.

Secure & GDPR-proof

EU hosting, encrypted passports, audit log. Each agency’s data strictly separated.

Calm for you.
Confidence for your customers.

No more scattered tools. No more lost passports. No more peak-season panic. One clear place — for you and your pilgrims.

For you

Excel stress gone, evenings back

No more late-night WhatsApp explanations. No forgotten passports. No peak-season panic. Everything clear in your dashboard.

For your customers

No uncertainty, just preparation

Their own portal with all the trip info. Answers without waiting. Packing list, passport, payment — in one calm overview. From day one customers feel: this agency has it together.

Lighter work for you. Greater peace for your customers — in shaa Allah.

From the founder

Your agency handles the most important journey of someone's life. Your software should match that.

No sales team. No targets. My direct number and my full attention — while I still have room.

M

Mazin

Founder · UmrahManager

Book a 15-min call

Security & trust

Built with your customers in mind

Passport data encrypted

Documents in a private, encrypted storage bucket. Only you and the customer can access them.

GDPR-compliant

EU hosting (Frankfurt), an audit log on sensitive actions, customer data separable per agency.

Built by a brother

Someone from the same community as you. Understands the work, shares the values — no corporate tech team.

Ready for your next season?

Try it free for 30 days. We help you get your agency live.

Start 30 days free →Book a call first

No payment card needed · Replies within a few hours